Customer relationship management domain (draft)
Draft
This is a preliminary version of the VDM documentation.
Typical integration scenarios and datamodels in Customer relationship management domain.
Task and Solutions providers
Class diagram
- description: dependencies between the task and solution providing organizations, persons and cost centers
- typical source: external
Data models
- Task
- TaskCategory
- TaskStatus
- ProjectHeader
- SolutionRole
- SolutionCenter
- CostCenter
- SolutionProvidingOrganization
- Organization
- SolutionProvidingPerson
- Person
- SolutionProvidingEmployee
- EmployeeDetail
Activity and Solutions providers
Class diagram
- description: dependencies between the activity and solution providing organizations, persons and cost centers
- typical source: external
Data models
- Activity
- ActivityCategory
- ActivityStatus
- ProjectHeader
- SolutionRole
- SolutionCenter
- CostCenter
- SolutionProvidingOrganization
- Organization
- SolutionProvidingPerson
- Person
- SolutionProvidingEmployee
- EmployeeDetail
- Address
Task and TaskFulfillment
- description: performance of tasks by individuals or centers in connection with the performed activity
- typical source: external
Class diagram
Data models
Dependency between Activity and Task
- description: relationships between individual activities, between tasks and between an activity and defined tasks
- typical source: external
Class diagram
Data models
Offer header
Class diagram
- description: dependencies related to offer header
- typical source: external
Data models
- OfferHeader
- OfferItem
- Address
- CostCenter
- ExchangeRate
- OfferType
- Organization
- PaymentMethod
- ProjectHeader
- JobOrder
- SummationAmount
- TransportType
- Warehouse
- Person
- EmployeeDetail
Offer item
Class diagram
- description: dependencies related to offer item
- typical source: external
Data models