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Customer relationship management domain (draft)

Draft

This is a preliminary version of the VDM documentation.

Typical integration scenarios and datamodels in Customer relationship management domain.

Task and Solutions providers​

Class diagram

  • description: dependencies between the task and solution providing organizations, persons and cost centers
  • typical source: external images/crm_task_solutions_providers.png

Data models

Activity and Solutions providers​

Class diagram

  • description: dependencies between the activity and solution providing organizations, persons and cost centers
  • typical source: external images/crm_activity_solutions_providers.png

Data models

Task and TaskFulfillment​

  • description: performance of tasks by individuals or centers in connection with the performed activity
  • typical source: external

Class diagram

images/crm_task_taskfulfillment.png

Data models

Dependency between Activity and Task​

  • description: relationships between individual activities, between tasks and between an activity and defined tasks
  • typical source: external

Class diagram

images/crm_dependencytaskandtask_dependencyactivityandactivity.png

Data models

Offer header​

Class diagram

  • description: dependencies related to offer header
  • typical source: external images/crm_offer_header.png

Data models

Offer item​

Class diagram

  • description: dependencies related to offer item
  • typical source: external images/crm_offer_item.png

Data models